Yes. The Customer Licence must be completed in person. You are signing to confirm you have understood the Customer Licence, use and terms of storing with us.
Yes. All customers must either take out insurance with Surewise or take out their own insurance and provide proof of insurance cover for goods in self-storage, before they can store with us.
No. We offer storage to domestic and business customers alike. Providing a variety of room sizes for all needs.
Yes you can leave early. The amount we will refund you is on a pro-rated basis, so you get refunded for every day after you have moved out. The total of the refund will be based on how much you paid for your storage fees and security deposit when you moved in. T & C of any discounts applied to your billing, and whether or not you have given us notice that you intended to close your account will also affect this.
Yes. We will show you the room when you come to move in and if it’s not suitable you can change it to any other empty room. If you realise before your scheduled move in day, we can change it over the phone for you.
Due to the number of rooms that we have, we don’t list the names and numbers on the website. However, if you call us on 020 8964 7575 we will be able to give this information to you.
Just give us a quick call 020 8964 7575, confirm who you are by going through the security check and we’ll relate any forgotten details about your account back to you over the phone.
This depends how late you are in paying your bill. We will send you a reminder before your due date so you will have every opportunity to pay before going past your due date.
If however you do, we will allow you 7 days to settle your outstanding amount. After this time you will be charged a penalty late charge and access to your room will be restricted until the account is settled.
You will be informed in writing when this takes place, as per the terms of your Customer Licence that you signed. If the account remains outstanding, we reserve the right to dispose of the contents of the storage room.
Unfortunately not. We require photographic proof of ID to confirm you are who you say you are for security reasons.
As some of this information is private and confidential, we cannot issue it over the website. Please call us and speak to a member of our team on 020 8964 7575 who will be able to speak to you about your account.
