Refunds will be processed via a bank transfer. If we owe you money when you move out, your refund will be issued to you within 14 days of you moving out.
The building has a fire and smoke detection system throughout, and 24/7 CCTV which is monitored by our internal security staff, who are also onsite 24/7. Access to the building is gained by a secure key card system which will only allow for customers to gain entry.
You need to be 18 years of age to rent a storage space.
The cost of insurance will depend on the value of the goods you are storing. You can take out your own insurance but it must cover goods being placed in self-storage.
Not all household insurances will cover you whilst your possessions are in a self-storage facility, so please check the terms of your insurance and provide us with proof of your cover if not using Surewise, which must state that it covers goods stored in a self-storage facility, and name the store you are storing at and the full postal address of the premises.
It is your responsibility to keep your insurance documentation valid and up to date.
This depends on how long for and what size room you require. You can get a quote online or speak to a member of our team on 020 8964 7575. All prices given for quotes are for a weekly cost including VAT. Storage is charged 4 weekly and in advance.
You will need to sign the Customer Licence with us in person before you can move in. This process should take between 5 – 10 minutes.
Your personal data will not be kept for longer than is necessary to fulfil the specific purposes for which it was collected, and to allow us to comply with our legal requirements. For a full list of data retention periods, please of our Privacy Policy.
Please contact us by email and we will be happy to assist you.
To unsubscribe from our mailbox, simply email us at info@silverboxselfstorage.co.uk with your request.
Please contact us via info@silverboxselfstorage.co.uk and request a Subject Access Request form to complete. Upon receipt of the completed form we will get back to you within the required 30 days.
