Do I have to take out Surewise insurance, or can I use my own insurance?

No. You can take out your own insurance but it must cover goods being placed in self-storage.

Not all household insurances will cover you whilst your possessions are in a self-storage facility, so please check the terms of your insurance and provide us with proof of your cover if not using Surewise, which must state that it covers goods stored in a self-storage facility, and name the store you are storing at and the full postal address of the premises. It is your responsibility to keep your insurance documentation valid and up to date.

Do I have to pay a deposit?

Yes. All customers are required to pay a refundable security deposit before storing. How much is dependent on the size room you choose. The amount is usually the equivalent of one months’ storage fees (inc. VAT) for our storage rooms. The deposit is fully refundable provided there is no damage to the room after you have vacated and no outstanding rent.

Do I have to be there on moving in day?

Yes. You need to sign the Customer Licence before you can access the room.

You can come and do this before your removal people turn up so that the room is “yours” and available when they get to the store. Your payments will start from the date you sign the Customer Licence, so please bear this in mind.

Do Silver Box Self Storage offer a price match?

Any competitor quote should be presented to us in writing, as verbal quotes are not acceptable. All competitor quotes must be dated within 2 weeks of your move-in date and must be produced prior to move-in. Any competitor quote must be from a competitor located within 3 miles of our store and offering a similar type of storage service. This means a self-storage centre with comparable facilities and security features to Silver Box Self Storage. Quotes from non-self-storage services such as shipping containers and containerised storage companies will not be accepted under our Price Match.

Our Price Match is only available for rooms of 200 sq. ft. or above. Our Price Match cannot to be used in conjunction with any other promotion or offer. The Price Match rate is guaranteed for a maximum of 24 weeks after which the storage rate will revert back to our standard rate. Please call us on 0208 964 7575.