Our minimum stay is 3 months, however, storage is ongoing so there is no set move out date or maximum length of stay once you’ve moved in. Your storage will continue for as long as you need it. With payments taken every 4 weeks. You only need to inform us when you wish to move out by giving us 1 months written notice.
Our storage rooms are usually 14ft high, but this can vary on location of the room within the store. Please check with us if you require a specific height or unit size.
Any competitor quote should be presented to us in writing. A verbal quote is not acceptable. All competitor quotes must be dated within 2 weeks of your move-in date and must be produced prior to move-in.
Any competitor quote must be from a competitor located within 3 miles of our store and offering a similar type of storage service. This means a self-storage centre with comparable facilities and security features. Quotes from non-self-storage services such as shipping containers and containerised storage companies will not be accepted under our Price Match.
Our Price Match is only available for rooms of 200 sq. ft. and over. Our Price Match cannot to be used in conjunction with any other promotion or offer. Any quote offered by Silverbox Self-Storage will be honoured for one month. Silverbox Self Storage reserve the right to withdraw this discount at any time.
The Price Match rate is guaranteed for a maximum of 24 weeks after which the storage rate will revert back to our standard rate. Please call us for more details.
This isn’t a problem, just let us know your new move in date and we’ll change it.
An official document with your photograph such as a driving licence or passport. If you are a business customer and are a company director or senior manager, please also provide proof of your position such as a business card or a letter from Companies House.
If you are a business customer but are not the company director or senior manager, please provide a letter from the business to confirm that you have the authority to sign the Customer Licence on behalf of the company. We will also require a proof of address such as a council tax bill, bank statement etc. no more than 3 months old. Mobile phone bills will not be accepted.
This depends how late you are in paying your bill.
We will send you a reminder before your due date so you will have every opportunity to pay before going past your due date. If however you do, we will allow you 7 days to settle your outstanding amount.
After this time you will be charged a penalty late charge and access to your room will be restricted until the account is settled.
You will be informed in writing when this takes place, as per the terms of your Customer Licence that you signed. If the account remains outstanding, we reserve the right to dispose of the contents of the storage room.
Please contact us directly at the earliest opportunity and this will be dealt with as sensitively as possible.
We can cancel your old card and issue you with a new one for £24.
Your storage rolls over and you will be charged for the next 4 weeks storage when it is due.
You can move out at any time during your licence period, you just need to give us 1 months written notice to move out of a storage room.
This ensures you don’t lose any of your security deposit, and any unused rent is refunded back to you. This can be posted, emailed or dropped off at the store.
You also need to confirm when you have emptied your room.
Please leave the room in the same condition as when you began renting it and return the key card(s) before leaving the store.
If you have given us the required written notice but do not return the key card(s) on the day you were due to move out, we will presume you have changed your mind and need to continue your storage and we will continue to charge you for your storage usage.
