No. This is not a service we provide. It is your responsibility to move your things into your room.
The Customer License is the legal agreement between you the Licensee and us the Licensor.
For security reasons we need to keep a record of all active customers.
Just like living in an apartment where usually the building insurance is covered by a third party, you still need to have contents insurance. Self-storage works the same way. Our insurance covers our building; your insurance is to cover your possessions.
As we are providing a service, it is fairly normal to ask for payment in advance. This also means that we do not need to run credit checks against you.
Storage is charged on a 4 weekly basis with any non-used time refunded after 1 month written notice to move out. This forms part of the terms and conditions of the Customer Licence you would sign to store with us.
Only those authorised persons who you have given permission to and have indicated on your account will have access to your room. You can give someone access to your room, without having access to your account management. You are responsible for giving them your key card.
The speed at which we will process your refund will depend on your last payment date and payment method. Dependent on your payment method, if a recent payment has been made, we will need this payment to have cleared before a refund can be processed.
If we owe you money when you move out, your refund will be issued to you within 14 days of you moving out. Should there be any outstanding charges on your account of concerns in how the room was left by you at move out, then the amount refunded could be amended to collect these additional charges.
Contact us on 020 8964 7575 and we will be able to confirm this information for you.