When will I get my refund?

The speed at which we will process your refund will depend on your last payment date and payment method. Dependent on your payment method, if a recent payment has been made, we will need this payment to have cleared before a refund can be processed.

If we owe you money when you move out, your refund will be issued to you within 14 days of you moving out. Should there be any outstanding charges on your account of concerns in how the room was left by you at move out, then the amount refunded could be amended to collect these additional charges.