For any requests regarding your personal data please email info@silverboxselfstorage.co.uk. For information on what we do with your data, see our full Privacy Policy.
Please contact us via info@silverboxselfstorage.co.uk and request a Subject Access Request form to complete. Upon receipt of the completed form we will get back to you within the required 30 days.
Please contact us on 020 8964 7575 and we will arrange for a copy of your signed licence to be sent to you.
You can reserve a room online or over the phone. Reserving a room is free of charge and quick and simple to do.
If you change your mind at any time, just give us a call and we’ll cancel your reservation or it will automatically expire one week after your scheduled move in date if we don’t hear from you. Your reservation expiry date will be printed on your reservation confirmation email to remind you.
You are not committed if you change your mind on your chosen room size, move in dates, length of stay or if you decide you don’t want to use storage any more. Just contact us to amend or cancel your reservation at any time.
Your storage is ongoing, so you don’t need to do anything if you wish to stay longer than you had originally thought. You only need to inform us when you want to move out. We ask for 1 months’ written notice before you move out to avoid any admin charges.
If you are an existing customer, either by phone or email. For our email address and contact number, please see our Contact Us page.
If you are not a customer and require a quote, please get a quote online, then the store will contact you.
Just contact the store directly on 020 8964 7575 before your reservation expiry date, which is displayed on your reservation confirmation email and we will cancel your reservation immediately. If you merely wish to change your move in date, store location or room size, just contact the store.
No. Because insurance is dependent on the full new replacement value of what you store, you can take out your own insurance but it must cover goods being placed in self-storage.
Not all household insurances will cover you whilst your possessions are in a self-storage facility. Please check the terms of your insurance and provide us with proof of your cover, if you decide not to use Surewise. Your proof of cover must state that it covers goods stored in a self-storage facility, and name the store you are storing at and the full postal address of the premises.
It is your responsibility to keep your insurance documentation valid and up to date.
Yes. We have several trolleys onsite at your disposal. These are stored in or near the loading bay when not in use. Please return the trolleys back to their designated area when you have finished with them.
No, it is the customer’s responsibility for any movement of belongings whether this be moving in or out.
