• Will you sell my data onto third parties?

    No. Your data is only stored on our own database and is not sold on to any third parties. For more information on how we use your data see our full Privacy Policy.

  • Will Silverbox Self-Storage help me pack my storage in my room?

    No. This is not a service we provide. It is your responsibility to move your things into your room.

  • Why is the paperwork necessary?

    The Customer License is the legal agreement between you the Licensee and us the Licensor.

  • Why do I need to supply ID?

    For security reasons we need to keep a record of all active customers.

  • Why do I need insurance?

    Just like living in an apartment where usually the building insurance is covered by a third party, you still need to have contents insurance. Self-storage works the same way. Our insurance covers our building; your insurance is to cover your possessions.

  • Why do I have to pay upfront and in advance?

    As we are providing a service, it is fairly normal to ask for payment in advance. This also means that we do not need to run credit checks against you.

  • Why do I have to pay up front for 4 weeks when I need less than 7 days storage?

    Storage is charged on a 4 weekly basis with any non-used time refunded after 7 days written notice to move out. This forms part of the terms and conditions of the Customer Licence you would sign to store with us.

  • Who has access to my room?

    Only those authorised persons who you have given permission to and have indicated on your account will have access to your room. You can give someone access to your room, without having access to your account management. You are responsible for giving them your key card.

  • When will I get my refund?

    The speed at which we will process your refund will depend on your last payment date and payment method. Dependent on your payment method, if a recent payment has been made, we will need this payment to have cleared before a refund can be processed.

    If we owe you money when you move out, your refund will be issued to you within 14 days of you moving out. Should there be any outstanding charges on your account of concerns in how the room was left by you at move out, then the amount refunded could be amended to collect these additional charges.

  • When is my next invoice due and how do I find this out?

    Contact us on 020 8964 7575 and we will be able to confirm this information for you.

  • SilverBox Self-Storage FAQ

  • About our storage rooms

  • Who has access to my room?

    Only those authorised persons who you have given permission to and have indicated on your account will have access to your room. You can give someone access to your room, without having access to your account management. You are responsible for giving them your key card.

  • What lighting /electricity is provided within the rooms?

    All our storage rooms have lighting, however power points are not provided.

  • What is the weight limit for your lifts and upper floors?

    The building accommodates a passenger lift and two goods lifts. The weight limit of the goods lift is 26 people or 2000kg per lift and the passenger lift is 10 people or 800kg.

  • What is the volume capacity of your rooms?

    We tend to work on 'square foot measurements', as we do not charge on a cubic volume capacity, but rather on a square foot capacity.

    To work out the cubic square feet of a room, take the square foot, and times by the height of the room. The majority of our storage rooms are usually 14ft high, however this can vary on location of the storage unit room within the building.

    If you need specific details, please contact us on 020 8964 7575.

  • What is the average height of your storage rooms?

    Our storage rooms are usually 14ft high, but this can vary on location of the room within the store. Please check with us if you require a specific height or unit size.

  • Is there WIFI or a phone line in the room?

    No. The room is empty with no phone line or WIFI.

  • Is there heating or air conditioning in your storage areas?

    No. However we have a temperature control system in place which maintains and regulates the temperature inside the storage rooms, throughout the year.

  • Is there CCTV in my storage room?

    No. Our CCTV covers most corridors and all entrances, exits and external areas, not the inside of your storage room.

  • Is there anything I cannot store?

    Yes. You must not store (and you must not allow any other person to store) any of the following in the room:

    Food or perishable goods - unless approved by us and provided that they are protected from and do not attract vermin; plants, birds, fish, animals or any other creatures

    Combustible, flammable, explosive or oxidising materials, liquids or gases e.g. paint, petrol, oil, cleaning solvents, gas cylinders, cellulose nitrate film, fireworks

    Firearms, weapons, ammunition, explosives or the components thereof; chemicals, radioactive materials, biological agents

    Pollutants, toxic or hazardous materials or contaminated goods or other materials of a potentially dangerous nature

    Any item which emits any fumes, smell or odour

    Any illegal substances, illegal items or goods illegally obtained, including counterfeit goods, illicit (smuggled/counterfeit) tobacco, illicit alcohol, unlicensed medicines, unsafe goods (including toys, electrical items, cosmetics, fireworks)

    Compressed non-flammable gases without our written consent and in accordance with our specific requirements

    Any item of high value requiring specialist storage (including without limitation jewellery, money, bullion, deeds, bonds, securities, stamps, antiques, fine art or fine wines

    Tyres, asbestos or waste materials including any materials or goods for export deemed to be waste e.g. used electrical equipment (unless tested and certified for re-use), used vehicles or parts thereof.

  • Is there any damp in the building?

    No. We monitor the premises regularly and have a facilities team that ensure any wear and tear is kept on top of to prevent issues of this nature from occurring.

  • Is my storage exclusive?

    Yes. Think of us like a hotel. You get your own room for only your goods. You sign the Customer Licence and you are responsible for everything you put into your room.

    You do not share your room with anyone else, unless you have given permission for them to access your room - if you do this, don't forget to tell us their details, so we know they have access to your room.

  • I've forgotten what size my room is, can you tell me that on your website?

    Due to the number of rooms that we have, we don't list the names and numbers on the website. However, if you call us on 020 8964 7575 we will be able to give this information to you.

  • I've forgotten my room number, how do I find this out?

    Just give us a quick call 020 8964 7575, confirm who you are by going through the security check and we'll relate any forgotten details about your account back to you over the phone.

  • I can't remember the details about my storage or the room I'm in, please can you remind me?

    As some of this information is private and confidential, we cannot issue it over the website. Please call us and speak to a member of our team on 020 8964 7575 who will be able to speak to you about your account.

  • How secure will my things be?

    The building has a fire and smoke detection system throughout, and 24/7 CCTV which is monitored by our internal security staff, who are also onsite 24/7. Access to the building is gained by a secure key card system which will only allow for customers to gain entry.

  • How old do you have to be to hire a storage room?

    You need to be 18 years of age to rent a storage space.

  • Do the rooms have lighting?

    Only rooms of 100 sq ft and above have lighting.

  • Do the rooms have electricity?

    No. There are no power points, however there is lighting in each storage room.

  • Do my items have to be stored in boxes?

    No. The items just need to be stored securely.

  • Do any of the rooms come with shelves?

    No, all of our rooms are empty of any fixtures or fittings. You are welcome to install free standing shelving / racking, provided no modifications are made to the store room.

  • Can I use the store room as a workshop?

    You cannot use any machinery or perform any kind of mechanical work in the store rooms.

  • Can I use my store room as a gym?

    We do not allow our store rooms to be used as gyms.

  • Can I use electric appliances in my room?

    None of the store rooms have power sockets in the room(s) items such as heaters, kettles and loud equipment are prohibited from use.

  • Can I use a storage room to sleep in?

    No. We don't permit the use of storage rooms for anything other than storing items. Sleeping or attempting to live from our storage rooms is strictly prohibited and in breach of our terms and conditions of use.

  • Can I store food?

    Only if it is in sealed tins and with prior agreement of the Estate Manager.

  • Can I store a fridge or freezer in my store room? No, there are no power points in any of the store rooms.

  • Access

  • Who has access to my room?

    Only those authorised persons who you have given permission to and have indicated on your account will have access to your room. You can give someone access to your room, without having access to your account management. You are responsible for giving them your key card.

  • What happens if the main account holder has passed away?

    Please contact us directly at the earliest opportunity and this will be dealt with as sensitively as possible.

  • What happens if I lose my key card?

    We can cancel your old card and issue you with a new one for £24.

  • What are the opening hours?

    The SilverBox self-storage facility is open during the following hours:

    7 days a week = 7am to 11pm

  • Is there disabled access?

    Yes. The stores have been constructed with disabled access in mind and where possible we can alter rooms to a required size. Please speak to our Estate Manager if this is required to see what is possible.

  • Is the Silver Box Self Storage open at weekends?

    Yes, we are open both Saturday and Sunday from 7am to 11pm.

  • Is my storage exclusive?

    Yes. Think of us like a hotel. You get your own room for only your goods. You sign the Customer Licence and you are responsible for everything you put into your room.

    You do not share your room with anyone else, unless you have given permission for them to access your room - if you do this, don't forget to tell us their details, so we know they have access to your room.

  • I've forgotten what size my room is, can you tell me that on your website?

    Due to the number of rooms that we have, we don't list the names and numbers on the website. However, if you call us on 020 8964 7575 we will be able to give this information to you.

  • I've forgotten my room number, how do I find this out?

    Just give us a quick call 020 8964 7575, confirm who you are by going through the security check and we'll relate any forgotten details about your account back to you over the phone.

  • I haven’t paid my bill, can I access my storage space?

    This depends how late you are in paying your bill. We will send you a reminder before your due date so you will have every opportunity to pay before going past your due date.

    If however you do, we will allow you 7 days to settle your outstanding amount. After this time you will be charged a penalty late charge and access to your room will be restricted until the account is settled.

    You will be informed in writing when this takes place, as per the terms of your Customer Licence that you signed. If the account remains outstanding, we reserve the right to dispose of the contents of the storage room.

  • I can't remember the details about my storage or the room I'm in, please can you remind me?

    As some of this information is private and confidential, we cannot issue it over the website. Please call us and speak to a member of our team on 020 8964 7575 who will be able to speak to you about your account.

  • How do I submit a Subject Access Request (SAR)?

    Please contact us via info@silverboxselfstorage.co.uk and request a Subject Access Request form to complete. Upon receipt of the completed form we will get back to you within the required 30 days.

  • Do you provide free use of pallet trucks or trolleys?

    Yes. We have several pallet trucks, small and large trolleys onsite at your disposal. These are stored in or near the loading bay when not in use. Please return the pallet trucks and trolleys back to their designated area when you have finished with them.

  • Do you charge access fees?

    During access hours, we do not charge access fees. Access outside of the permitted 7am – 11pm prescribed hours is not permitted.

  • Can someone else sign the contract on my behalf?

    No, the licence must be signed by you.

  • Can I park onsite?

    Yes. Free parking is provided at Silverbox.

  • Can I drive up to my store room?

    Our store rooms are all internal, therefore you can drive up to the loading bays and offload your goods onto one of our free trolleys.

  • Can I bring clients / customers to my storage space?

    Yes you may, but under the terms of your Customer Licence you are completely responsible and liable for any persons you bring onsite. They should not be left unattended.

  • Can I allow other people to access my room?

    Yes. You can set up as many or as few people as you require to have access to your room. They need to be named on your account and you need to have given them your key card.

  • Can I add items to my room once I've moved in?

    Yes. You can come and go as often as you like, removing and adding items from your room as you need. You do not need to move everything in at once on the day you sign the storage licence. Please inform the store staff of any changes to the contents of your room.

  • Can I access my storage whenever I want?

    Access to Silver Box Self Storage is Monday to Sunday 7am to 11pm, during these hours you can come and go as often as you like.

  • Are there any seasonal changes to your opening hours?

    No. We are open 7 days a week, and 365 days a year.

  • Are children allowed in the store?

    Children are allowed in store as long as they are supervised at all times by an adult.

  • Changing Units

  • If I book the wrong size, can I change it?

    Yes. We will show you the room when you come to move in and if it’s not suitable you can change it to any other empty room. If you realise before your scheduled move in day, we can change it over the phone for you.

  • Can I use more than one room?

    Yes. You can occupy as many rooms as you require. Just speak to our team who are more than happy to run through our availability with you.

  • Can I upsize/downsize my storage space?

    Yes. If you find the amount of things you have in storage has changed and you require either a smaller or larger room at any point during your stay, provided we have room availability you can change your room size. You just need to sign a new Customer Licence and move your goods from one room to the other.

  • Checking In

  • Why is the paperwork necessary?

    The Customer License is the legal agreement between you the Licensee and us the Licensor.

  • When do I start paying?

    You will start to pay for your storage from the day you sign the Storage Licence and move in. You will then continue to make a payment every 4 weeks, unless you have arranged to pre pay for a set period of time such as a year.

  • What needs to be paid up front?

    Reserving is free of charge and is quick and simple to do. Your first payment will be made when you arrive at the store to sign your Customer Licence. At that point you will be asked to pay a security deposit, usually equivalent to 1 month’s storage costs (inc. VAT).

    The security deposit is a one-off payment which is refundable when you move out, provided you leave the room in the same condition as when you rented it. You are also required to pay for your storage, 4 weekly and in advance and insure your goods whilst they are in storage.

  • What is the minimum length of stay?

    Minimum length of stay is 7 days. Payment is 4 weekly and in advance.

    Therefore in order to pay for just 1 week required, you would be need to give notice on the day you move in. And the additional 3 weeks you have paid will be refunded on the day you move out.

  • What if I have reserved my room, but can I change my move-in date?

    This isn’t a problem, just let us know your new move in date and we'll change it.

  • What identity documents do I need to bring for verification?

    An official document with your photograph such as a driving licence or passport. If you are a business customer and are a company director or senior manager, please also provide proof of your position such as a business card or a letter from Companies House.

    If you are a business customer but are not the company director or senior manager, please provide a letter from the business to confirm that you have the authority to sign the Customer Licence on behalf of the company. We will also require a proof of address such as a council tax bill, bank statement etc. no more than 3 months old. Mobile phone bills will not be accepted.

  • What are the opening hours?

    The SilverBox self-storage facility is open during the following hours:

    7 days a week = 7am to 11pm

  • Is it necessary to fill out paperwork in person?

    Yes. The Customer Licence must be completed in person. You are signing to confirm you have understood the Customer Licence, use and terms of storing with us.

  • How long does the paperwork take?

    You will need to sign the Customer Licence with us in person before you can move in. This process should take between 5 - 10 minutes.

  • How do I make a reservation?

    You can reserve a room online or over the phone. Reserving a room is free of charge and quick and simple to do.

    If you change your mind at any time, just give us a call and we'll cancel your reservation or it will automatically expire one week after your scheduled move in date if we don't hear from you. Your reservation expiry date will be printed on your reservation confirmation email to remind you.

    You are not committed if you change your mind on your chosen room size, move in dates, length of stay or if you decide you don't want to use storage any more. Just contact us to amend or cancel your reservation at any time.

  • How do I contact Silver Box self storage?

    If you are an existing customer, either by phone or email. For our email address and contact number, please see our Contact Us page.

    If you are not a customer and require a quote, please get a quote online, then the store will contact you.

  • Do you do credit checks?

    No. This is why we ask customers to pay in advance.

  • Do I have to pay a registration fee or admin fees?

    No, we do not charge a registration fee. When you move in you pay a security deposit which is refunded to you when you move out provided the room is left in the same condition as when you moved in. This is usually the equivalent to one months’ storage fees (inc. VAT)

  • Do I have to pay a deposit?

    Yes. All customers are required to pay a refundable security deposit before storing. How much is dependent on the size room you choose. The amount is usually the equivalent of one months’ storage fees (inc. VAT) for our storage rooms. The deposit is fully refundable provided there is no damage to the room after you have vacated and no outstanding rent.

  • Do I have to be there on moving in day?

    Yes. You need to sign the Customer Licence before you can access the room.

    You can come and do this before your removal people turn up so that the room is “yours” and available when they get to the store. Your payments will start from the date you sign the Customer Licence, so please bear this in mind.

  • Can someone else sign the contract on my behalf?

    No, the licence must be signed by you.

  • Can I view the facilities before moving in?

    Yes. Please feel free to come and visit us to see how everything works before you decide to store with us. Just come and visit us during our office opening hours, or give us a call on 0208 964 7575.

  • Can I use more than one room?

    Yes. You can occupy as many rooms as you require. Just speak to our team who are more than happy to run through our availability with you.

  • Can I move in today?

    Yes. If we have the availability and you have the correct ID, you can move in as quickly as today provided it is during our office hours (Monday to Friday 9.00am to 5.00pm). Please give us a call on 0208 964 7575 and if you can get to us today with the correct ID at least one hour before we close, to come and sign the licence, you can move in today.

  • Can I drive up to my store room?

    Our store rooms are all internal, therefore you can drive up to the loading bays and offload your goods onto one of our free trolleys.

  • Facilities on site

  • What lighting /electricity is provided within the rooms?

    All our storage rooms have lighting, however power points are not provided.

  • What is the weight limit for your lifts and upper floors?

    The building accommodates a passenger lift and two goods lifts. The weight limit of the goods lift is 26 people or 2000kg per lift and the passenger lift is 10 people or 800kg.

  • What is the volume capacity of your rooms?

    We tend to work on 'square foot measurements', as we do not charge on a cubic volume capacity, but rather on a square foot capacity.

    To work out the cubic square feet of a room, take the square foot, and times by the height of the room. The majority of our storage rooms are usually 14ft high, however this can vary on location of the storage unit room within the building.

    If you need specific details, please contact us on 020 8964 7575.

  • What is the average height of your storage rooms?

    Our storage rooms are usually 14ft high, but this can vary on location of the room within the store. Please check with us if you require a specific height or unit size.

  • Is there heating or air conditioning in your storage areas?

    No. However we have a temperature control system in place which maintains and regulates the temperature inside the storage rooms, throughout the year.

  • Is there disabled access?

    Yes. The stores have been constructed with disabled access in mind and where possible we can alter rooms to a required size. Please speak to our Estate Manager if this is required to see what is possible.

  • Is there CCTV in my storage room?

    No. Our CCTV covers most corridors and all entrances, exits and external areas, not the inside of your storage room.

  • Is there anyone to help me unload when I arrive at the storage facility?

    No. This is not a service we offer, however we have several pallet trucks, small and large trolley's onsite at your disposal. These are stored in or near the loading bay when not in use. Please return the pallet trucks and trolleys back to their designated area when you have finished with them.

  • Is there any damp in the building?

    No. We monitor the premises regularly and have a facilities team that ensure any wear and tear is kept on top of to prevent issues of this nature from occurring.

  • Is Silverbox Self-Storage solely for business?

    No. We offer storage to domestic and business customers alike. Providing a variety of room sizes for all needs.

  • How secure will my things be?

    The building has a fire and smoke detection system throughout, and 24/7 CCTV which is monitored by our internal security staff, who are also onsite 24/7. Access to the building is gained by a secure key card system which will only allow for customers to gain entry.

  • Do you sell boxes & packaging materials?

    Yes. We sell a full range of packaging materials, including bubble wrap and cardboard boxes. Call us on 0208 964 7575 for more details.

  • Do you provide free use of pallet trucks or trolleys?

    Yes. We have several pallet trucks, small and large trolleys onsite at your disposal. These are stored in or near the loading bay when not in use. Please return the pallet trucks and trolleys back to their designated area when you have finished with them.

  • Do you help people move in or out?

    No, it is the customer’s responsibility for any movement of belongings whether this be moving in or out.

  • Do you have lifts?

    Yes. The building accommodates a passenger lift and two goods lifts. The weight limit of the goods lift is 26 people or 2000kg per lift and the passenger lift is 10 people or 800kg.

  • Do you have customer trolleys?

    Yes. We have two sizes of trolleys available free of charge.

  • Do the rooms have lighting?

    Only rooms of 100 sq ft and above have lighting.

  • Do the rooms have electricity?

    No. There are no power points, however there is lighting in each storage room.

  • Can Silver Box Self Storage get rid of the storage items I don’t want?

    No. This is not a service we offer. If waste is left on site, you will be charged for its removal.

  • Can I use more than one room?

    Yes. You can occupy as many rooms as you require. Just speak to our team who are more than happy to run through our availability with you.

  • Can I park onsite?

    Yes. Free parking is provided at Silverbox.

  • Can I leave my vehicle in the car park overnight?

    No. For security reasons access to our facilities is very limited and only permitted to customers who are loading and unloading into their storage areas.

  • Can I get packing boxes from Silver Box Self Storage instead of buying online?

    Yes. We sell a full range of packaging materials, including bubble wrap and cardboard boxes.

  • Can I drive up to my store room?

    Our store rooms are all internal, therefore you can drive up to the loading bays and offload your goods onto one of our free trolleys.

  • Are there any toilets on site?

    Yes. There are male and female toilets, as well as a disabled toilet. These should be clearly marked with directional signage.

  • Insurance

  • Why do I need insurance?

    Just like living in an apartment where usually the building insurance is covered by a third party, you still need to have contents insurance. Self-storage works the same way. Our insurance covers our building; your insurance is to cover your possessions.

  • What is the minimum insurance required to store?

    The minimum value is the full new replacement value of your goods. Please be aware that the consequence of under insurance will be a reduced settlement of any claim.

  • Is there different insurance for Business Customers?

    No. Surewise will provide insurance cover whether you are a business customer or a domestic customer, as the insurance is specific to the goods you are storing, not the user type. If you are using your own insurance, please ensure it states it is suitable for self-storage in a place away from your office / normal business location.

  • Is insurance compulsory?

    Yes. All customers must either take out insurance with Surewise or take out their own insurance and provide proof of insurance cover for goods in self-storage, before they can store with us.

  • How much is insurance?

    The cost of insurance will depend on the value of the goods you are storing. You can take out your own insurance but it must cover goods being placed in self-storage.

    Not all household insurances will cover you whilst your possessions are in a self-storage facility, so please check the terms of your insurance and provide us with proof of your cover if not using Surewise, which must state that it covers goods stored in a self-storage facility, and name the store you are storing at and the full postal address of the premises.

    It is your responsibility to keep your insurance documentation valid and up to date.

  • Does the quote price include insurance?

    No. Because insurance is dependent on the full new replacement value of what you store, you can take out your own insurance but it must cover goods being placed in self-storage.

    Not all household insurances will cover you whilst your possessions are in a self-storage facility. Please check the terms of your insurance and provide us with proof of your cover, if you decide not to use Surewise. Your proof of cover must state that it covers goods stored in a self-storage facility, and name the store you are storing at and the full postal address of the premises.

    It is your responsibility to keep your insurance documentation valid and up to date.

  • Do I have to take out Surewise insurance, or can I use my own insurance?

    No. You can take out your own insurance but it must cover goods being placed in self-storage.

    Not all household insurances will cover you whilst your possessions are in a self-storage facility, so please check the terms of your insurance and provide us with proof of your cover if not using Surewise, which must state that it covers goods stored in a self-storage facility, and name the store you are storing at and the full postal address of the premises. It is your responsibility to keep your insurance documentation valid and up to date.

  • Moving In

  • Will Silverbox Self-Storage help me pack my storage in my room?

    No. This is not a service we provide. It is your responsibility to move your things into your room.

  • When do I start paying?

    You will start to pay for your storage from the day you sign the Storage Licence and move in. You will then continue to make a payment every 4 weeks, unless you have arranged to pre pay for a set period of time such as a year.

  • What time do I need to be there to move in?

    We recommend you get to the store at least an hour before we close to ensure all paperwork is completed and you have moved in before our store reception closes. Once the reception is closed, you will only have access to your room during the usual operating hours of 7am – 11pm Monday to Sunday.

  • What needs to be paid up front?

    Reserving is free of charge and is quick and simple to do. Your first payment will be made when you arrive at the store to sign your Customer Licence. At that point you will be asked to pay a security deposit, usually equivalent to 1 month’s storage costs (inc. VAT).

    The security deposit is a one-off payment which is refundable when you move out, provided you leave the room in the same condition as when you rented it. You are also required to pay for your storage, 4 weekly and in advance and insure your goods whilst they are in storage.

  • What if I have reserved my room, but can I change my move-in date?

    This isn’t a problem, just let us know your new move in date and we'll change it.

  • Is there disabled access?

    Yes. The stores have been constructed with disabled access in mind and where possible we can alter rooms to a required size. Please speak to our Estate Manager if this is required to see what is possible.

  • Is there anything I cannot store?

    Yes. You must not store (and you must not allow any other person to store) any of the following in the room:

    Food or perishable goods - unless approved by us and provided that they are protected from and do not attract vermin; plants, birds, fish, animals or any other creatures

    Combustible, flammable, explosive or oxidising materials, liquids or gases e.g. paint, petrol, oil, cleaning solvents, gas cylinders, cellulose nitrate film, fireworks

    Firearms, weapons, ammunition, explosives or the components thereof; chemicals, radioactive materials, biological agents

    Pollutants, toxic or hazardous materials or contaminated goods or other materials of a potentially dangerous nature

    Any item which emits any fumes, smell or odour

    Any illegal substances, illegal items or goods illegally obtained, including counterfeit goods, illicit (smuggled/counterfeit) tobacco, illicit alcohol, unlicensed medicines, unsafe goods (including toys, electrical items, cosmetics, fireworks)

    Compressed non-flammable gases without our written consent and in accordance with our specific requirements

    Any item of high value requiring specialist storage (including without limitation jewellery, money, bullion, deeds, bonds, securities, stamps, antiques, fine art or fine wines

    Tyres, asbestos or waste materials including any materials or goods for export deemed to be waste e.g. used electrical equipment (unless tested and certified for re-use), used vehicles or parts thereof.

  • Is there anyone to help me unload when I arrive at the storage facility?

    No. This is not a service we offer, however we have several pallet trucks, small and large trolley's onsite at your disposal. These are stored in or near the loading bay when not in use. Please return the pallet trucks and trolleys back to their designated area when you have finished with them.

  • Do you provide free use of pallet trucks or trolleys?

    Yes. We have several pallet trucks, small and large trolleys onsite at your disposal. These are stored in or near the loading bay when not in use. Please return the pallet trucks and trolleys back to their designated area when you have finished with them.

  • Do you help people move in or out?

    No, it is the customer’s responsibility for any movement of belongings whether this be moving in or out.

  • Do you have lifts?

    Yes. The building accommodates a passenger lift and two goods lifts. The weight limit of the goods lift is 26 people or 2000kg per lift and the passenger lift is 10 people or 800kg.

  • Do you have customer trolleys?

    Yes. We have two sizes of trolleys available free of charge.

  • Do I have to be there on moving in day?

    Yes. You need to sign the Customer Licence before you can access the room.

    You can come and do this before your removal people turn up so that the room is “yours” and available when they get to the store. Your payments will start from the date you sign the Customer Licence, so please bear this in mind.

  • Can I use my own boxes?

    Yes. Once you have moved in to one of our rooms, you can use anything you like to store your items within your room, provided it is stored securely.

  • Can I park onsite?

    Yes. Free parking is provided at Silverbox.

  • Can I move in today?

    Yes. If we have the availability and you have the correct ID, you can move in as quickly as today provided it is during our office hours (Monday to Friday 9.00am to 5.00pm). Please give us a call on 0208 964 7575 and if you can get to us today with the correct ID at least one hour before we close, to come and sign the licence, you can move in today.

  • Can I get packing boxes from Silver Box Self Storage instead of buying online?

    Yes. We sell a full range of packaging materials, including bubble wrap and cardboard boxes.

  • Can I drive up to my store room?

    Our store rooms are all internal, therefore you can drive up to the loading bays and offload your goods onto one of our free trolleys.

  • Can I do all the paperwork online?

    Unfortunately, no, you still need to sign the Customer Licence with us in person before you can move in. This process should take between 5 - 10 minutes.

  • Can I add items to my room once I've moved in?

    Yes. You can come and go as often as you like, removing and adding items from your room as you need. You do not need to move everything in at once on the day you sign the storage licence. Please inform the store staff of any changes to the contents of your room.

  • Moving Out

  • When am I required to give notice for moving out?

    7 days before your chosen move out day.

  • What is the minimum length of stay?

    Minimum length of stay is 7 days. Payment is 4 weekly and in advance.

    Therefore in order to pay for just 1 week required, you would be need to give notice on the day you move in. And the additional 3 weeks you have paid will be refunded on the day you move out.

  • What happens if I don’t give notice?

    Your storage rolls over and you will be charged for the next 4 weeks storage when it is due.

  • What do I need to do when I want to move out?

    You can move out at any time during your payment period, you just need to give us 7 days written notice to move out of a storage room.

    This ensures you don't lose any of your security deposit, and any unused rent is refunded back to you. This can be posted, emailed or dropped off at the store.

    You also need to confirm when you have emptied your room.

    Please leave the room in the same condition as when you began renting it and return the key card(s) before leaving the store.

    If you have given us the required written notice but do not return the key card(s) on the day you were due to move out, we will presume you have changed your mind and need to continue your storage and we will continue to charge you for your storage usage.

  • How will I receive my refund?

    Refunds will be processed via a bank transfer. If we owe you money when you move out, your refund will be issued to you within 14 days of you moving out.

  • How do I cancel my reservation?

    Just contact the store directly on 020 8964 7575 before your reservation expiry date, which is displayed on your reservation confirmation email and we will cancel your reservation immediately. If you merely wish to change your move in date, store location or room size, just contact the store.

  • Do you help people move in or out?

    No, it is the customer’s responsibility for any movement of belongings whether this be moving in or out.

  • Do I need to give you notice when I move out? And if so, how much?

    Yes. To ensure you don’t lose any of your security deposit we require 7 days written notice to move out of a storage room. This can be posted, emailed or dropped off at the store. You also need to confirm when you have emptied your room. Please leave the room in the same condition as when you began renting it and return the key card for your storage room.

  • Do I have to clean my room out?

    Yes. We ask that you leave your room in the same condition as you were given it. Clean and clear of any items, and with any damages repaired.

  • Can Silver Box Self Storage get rid of the storage items I don’t want?

    No. This is not a service we offer. If waste is left on site, you will be charged for its removal.

  • Can I provide my notice to move out via email?

    Yes. Just confirm your full name, email address used on the account (if not emailing from this same email) and room number and we will accept this as confirmation of your notice to move out.

  • Opening Times

  • Is the Silver Box Self Storage open at weekends?

    Yes, we are open both Saturday and Sunday from 7am to 11pm.

  • Can I view the facilities before moving in?

    Yes. Please feel free to come and visit us to see how everything works before you decide to store with us. Just come and visit us during our office opening hours, or give us a call on 0208 964 7575.

  • Can I access my storage whenever I want?

    Access to Silver Box Self Storage is Monday to Sunday 7am to 11pm, during these hours you can come and go as often as you like.

  • Are there any seasonal changes to your opening hours?

    No. We are open 7 days a week, and 365 days a year.

  • Payment and costs

  • Why do I have to pay upfront and in advance?

    As we are providing a service, it is fairly normal to ask for payment in advance. This also means that we do not need to run credit checks against you.

  • Why do I have to pay up front for 4 weeks when I need less than 7 days storage?

    Storage is charged on a 4 weekly basis with any non-used time refunded after 7 days written notice to move out. This forms part of the terms and conditions of the Customer Licence you would sign to store with us.

  • When will I get my refund?

    The speed at which we will process your refund will depend on your last payment date and payment method. Dependent on your payment method, if a recent payment has been made, we will need this payment to have cleared before a refund can be processed.

    If we owe you money when you move out, your refund will be issued to you within 14 days of you moving out. Should there be any outstanding charges on your account of concerns in how the room was left by you at move out, then the amount refunded could be amended to collect these additional charges.

  • When is my next invoice due and how do I find this out?

    Contact us on 020 8964 7575 and we will be able to confirm this information for you.

  • When do I start paying?

    You will start to pay for your storage from the day you sign the Storage Licence and move in. You will then continue to make a payment every 4 weeks, unless you have arranged to pre pay for a set period of time such as a year.

  • What needs to be paid up front?

    Reserving is free of charge and is quick and simple to do. Your first payment will be made when you arrive at the store to sign your Customer Licence. At that point you will be asked to pay a security deposit, usually equivalent to 1 month’s storage costs (inc. VAT).

    The security deposit is a one-off payment which is refundable when you move out, provided you leave the room in the same condition as when you rented it. You are also required to pay for your storage, 4 weekly and in advance and insure your goods whilst they are in storage.

  • What is Price match?

    Any competitor quote should be presented to us in writing. A verbal quote is not acceptable. All competitor quotes must be dated within 2 weeks of your move-in date and must be produced prior to move-in.

    Any competitor quote must be from a competitor located within 3 miles of our store and offering a similar type of storage service. This means a self-storage centre with comparable facilities and security features. Quotes from non-self-storage services such as shipping containers and containerised storage companies will not be accepted under our Price Match.

    Our Price Match is only available for rooms of 200 sq. ft. and over. Our Price Match cannot to be used in conjunction with any other promotion or offer. Any quote offered by Silverbox Self-Storage will be honoured for one month. Silverbox Self Storage reserve the right to withdraw this discount at any time.

    The Price Match rate is guaranteed for a maximum of 24 weeks after which the storage rate will revert back to our standard rate. Please call us for more details.

  • What happens to our things if we miss a payment?

    This depends how late you are in paying your bill.

    We will send you a reminder before your due date so you will have every opportunity to pay before going past your due date. If however you do, we will allow you 7 days to settle your outstanding amount.

    After this time you will be charged a penalty late charge and access to your room will be restricted until the account is settled.

    You will be informed in writing when this takes place, as per the terms of your Customer Licence that you signed. If the account remains outstanding, we reserve the right to dispose of the contents of the storage room.

  • Is the price shown online also available in store?

    All prices shown online are our current live prices which are identical to those offered in the store. Prices can change frequently and may differ if obtaining a quote at a later date. Your quote confirmation letter or email from the website or store, guarantees the price offered to you for a period of 28 days.

  • If I have paid up front for long term storage, can I leave early & will I get a refund?

    Yes you can leave early. The amount we will refund you is on a pro-rated basis, so you get refunded for every day after you have moved out. The total of the refund will be based on how much you paid for your storage fees and security deposit when you moved in. T & C of any discounts applied to your billing, and whether or not you have given us notice that you intended to close your account will also affect this.

  • I haven’t paid my bill, can I access my storage space?

    This depends how late you are in paying your bill. We will send you a reminder before your due date so you will have every opportunity to pay before going past your due date.

    If however you do, we will allow you 7 days to settle your outstanding amount. After this time you will be charged a penalty late charge and access to your room will be restricted until the account is settled.

    You will be informed in writing when this takes place, as per the terms of your Customer Licence that you signed. If the account remains outstanding, we reserve the right to dispose of the contents of the storage room.

  • How will I receive my refund?

    Refunds will be processed via a bank transfer. If we owe you money when you move out, your refund will be issued to you within 14 days of you moving out.

  • How much is insurance?

    The cost of insurance will depend on the value of the goods you are storing. You can take out your own insurance but it must cover goods being placed in self-storage.

    Not all household insurances will cover you whilst your possessions are in a self-storage facility, so please check the terms of your insurance and provide us with proof of your cover if not using Surewise, which must state that it covers goods stored in a self-storage facility, and name the store you are storing at and the full postal address of the premises.

    It is your responsibility to keep your insurance documentation valid and up to date.

  • How much does storage cost?

    This depends on how long for and what size room you require. You can get a quote online or speak to a member of our team on 020 8964 7575. All prices given for quotes are for a weekly cost including VAT. Storage is charged 4 weekly and in advance.

  • Does the quote price include insurance?

    No. Because insurance is dependent on the full new replacement value of what you store, you can take out your own insurance but it must cover goods being placed in self-storage.

    Not all household insurances will cover you whilst your possessions are in a self-storage facility. Please check the terms of your insurance and provide us with proof of your cover, if you decide not to use Surewise. Your proof of cover must state that it covers goods stored in a self-storage facility, and name the store you are storing at and the full postal address of the premises.

    It is your responsibility to keep your insurance documentation valid and up to date.

  • Do you have a full price list for your rooms?

    We don’t have a price list, but you can get a quote for any room on our website or by ringing our office on 020 8964 7575.

  • Do you do credit checks?

    No. This is why we ask customers to pay in advance.

  • Do you charge business rates?

    No. Our storage price includes utilities, maintenance, security and business rates.

  • Do you charge access fees?

    During access hours, we do not charge access fees. Access outside of the permitted 7am – 11pm prescribed hours is not permitted.

  • Do Silver Box Self Storage offer a price match?

    Any competitor quote should be presented to us in writing, as verbal quotes are not acceptable. All competitor quotes must be dated within 2 weeks of your move-in date and must be produced prior to move-in. Any competitor quote must be from a competitor located within 3 miles of our store and offering a similar type of storage service. This means a self-storage centre with comparable facilities and security features to Silver Box Self Storage. Quotes from non-self-storage services such as shipping containers and containerised storage companies will not be accepted under our Price Match.

    Our Price Match is only available for rooms of 200 sq. ft. or above. Our Price Match cannot to be used in conjunction with any other promotion or offer. The Price Match rate is guaranteed for a maximum of 24 weeks after which the storage rate will revert back to our standard rate. Please call us on 0208 964 7575.

  • Do I have to pay a registration fee or admin fees?

    No, we do not charge a registration fee. When you move in you pay a security deposit which is refunded to you when you move out provided the room is left in the same condition as when you moved in. This is usually the equivalent to one months’ storage fees (inc. VAT)

  • Do I have to pay a deposit?

    Yes. All customers are required to pay a refundable security deposit before storing. How much is dependent on the size room you choose. The amount is usually the equivalent of one months’ storage fees (inc. VAT) for our storage rooms. The deposit is fully refundable provided there is no damage to the room after you have vacated and no outstanding rent.

  • Can we select the payment date?

    No. The payment date will be due on the first day of every month.

  • Can Silver Box Self Storage get rid of the storage items I don’t want?

    No. This is not a service we offer. If waste is left on site, you will be charged for its removal.

  • Can I pay weekly/monthly?

    No. Payments are paid monthly in advance and due on the 1st of every month.

  • Can I pay my bill online?

    No, we do not have this facility yet.

  • Can I pay by cheque?

    No, we do not accept cheques.

  • Can I pay by cash?

    No. For security reasons we cannot accept cash. All payments must be by debit card or bank transfer.

  • Can I do all the paperwork online?

    Unfortunately, no, you still need to sign the Customer Licence with us in person before you can move in. This process should take between 5 - 10 minutes.

  • Can I claim back VAT?

    Although we are VAT registered, whether you can claim back VAT does not depend on us, but rather your situation. If you are not VAT registered, no you cannot. If you are VAT registered, please contact HMRC for further information.

  • Are there any hidden costs?

    No. We let you know upfront all the costs that will be involved before you move in.

    There are 3 things you need to consider:

    Your refundable security deposit, storage fees and insurance. All customers are required to pay a security deposit before storing. How much is dependent on the room size you choose. The amount is usually the equivalent of one month’s storage fees (Inc. VAT) for our storage rooms. Storage is paid in advance and monthly, due on the 1st of every month. So when you move in you will need to pay for your first storage period.

  • Are there any credit/debit cards you do not accept?

    Credit Cards are not accepted.

  • Privacy and Contact

  • Will you sell my data onto third parties?

    No. Your data is only stored on our own database and is not sold on to any third parties. For more information on how we use your data see our full Privacy Policy.

  • Who has access to my room?

    Only those authorised persons who you have given permission to and have indicated on your account will have access to your room. You can give someone access to your room, without having access to your account management. You are responsible for giving them your key card.

  • What is your Privacy Policy?

    Our full Privacy Policy is available here for you to read. The date the policy was last updated is displayed at the very end of the document.

  • What happens if the main account holder has passed away?

    Please contact us directly at the earliest opportunity and this will be dealt with as sensitively as possible.

  • I've forgotten what size my room is, can you tell me that on your website?

    Due to the number of rooms that we have, we don't list the names and numbers on the website. However, if you call us on 020 8964 7575 we will be able to give this information to you.

  • I've forgotten my room number, how do I find this out?

    Just give us a quick call 020 8964 7575, confirm who you are by going through the security check and we'll relate any forgotten details about your account back to you over the phone.

  • I can't remember the details about my storage or the room I'm in, please can you remind me?

    As some of this information is private and confidential, we cannot issue it over the website. Please call us and speak to a member of our team on 020 8964 7575 who will be able to speak to you about your account.

  • How long do you keep my data?

    Your personal data will not be kept for longer than is necessary to fulfil the specific purposes for which it was collected, and to allow us to comply with our legal requirements. For a full list of data retention periods, please of our Privacy Policy.

  • How do I update my contact details?

    Please contact us by email and we will be happy to assist you.

  • How do I unsubscribe?

    To unsubscribe from our mailbox, simply email us at info@silverboxselfstorage.co.uk with your request.

  • How do I submit a Subject Access Request (SAR)?

    Please contact us via info@silverboxselfstorage.co.uk and request a Subject Access Request form to complete. Upon receipt of the completed form we will get back to you within the required 30 days.

  • How do I request my data to be erased?

    For any requests regarding your personal data please email info@silverboxselfstorage.co.uk. For information on what we do with your data, see our full Privacy Policy.

  • How do I obtain a copy of the data that you hold on me?

    Please contact us via info@silverboxselfstorage.co.uk and request a Subject Access Request form to complete. Upon receipt of the completed form we will get back to you within the required 30 days.

  • How do I obtain a copy of my customer storage licence?

    Please contact us on 020 8964 7575 and we will arrange for a copy of your signed licence to be sent to you.

  • How do I make a reservation?

    You can reserve a room online or over the phone. Reserving a room is free of charge and quick and simple to do.

    If you change your mind at any time, just give us a call and we'll cancel your reservation or it will automatically expire one week after your scheduled move in date if we don't hear from you. Your reservation expiry date will be printed on your reservation confirmation email to remind you.

    You are not committed if you change your mind on your chosen room size, move in dates, length of stay or if you decide you don't want to use storage any more. Just contact us to amend or cancel your reservation at any time.

  • How do I contact Silver Box self storage?

    If you are an existing customer, either by phone or email. For our email address and contact number, please see our Contact Us page.

    If you are not a customer and require a quote, please get a quote online, then the store will contact you.

  • Regulations

  • Why is the paperwork necessary?

    The Customer License is the legal agreement between you the Licensee and us the Licensor.

  • Why do I need to supply ID?

    For security reasons we need to keep a record of all active customers.

  • Why do I need insurance?

    Just like living in an apartment where usually the building insurance is covered by a third party, you still need to have contents insurance. Self-storage works the same way. Our insurance covers our building; your insurance is to cover your possessions.

  • What happens to our things if we miss a payment?

    This depends how late you are in paying your bill.

    We will send you a reminder before your due date so you will have every opportunity to pay before going past your due date. If however you do, we will allow you 7 days to settle your outstanding amount.

    After this time you will be charged a penalty late charge and access to your room will be restricted until the account is settled.

    You will be informed in writing when this takes place, as per the terms of your Customer Licence that you signed. If the account remains outstanding, we reserve the right to dispose of the contents of the storage room.

  • Is there anything I cannot store?

    Yes. You must not store (and you must not allow any other person to store) any of the following in the room:

    Food or perishable goods - unless approved by us and provided that they are protected from and do not attract vermin; plants, birds, fish, animals or any other creatures

    Combustible, flammable, explosive or oxidising materials, liquids or gases e.g. paint, petrol, oil, cleaning solvents, gas cylinders, cellulose nitrate film, fireworks

    Firearms, weapons, ammunition, explosives or the components thereof; chemicals, radioactive materials, biological agents

    Pollutants, toxic or hazardous materials or contaminated goods or other materials of a potentially dangerous nature

    Any item which emits any fumes, smell or odour

    Any illegal substances, illegal items or goods illegally obtained, including counterfeit goods, illicit (smuggled/counterfeit) tobacco, illicit alcohol, unlicensed medicines, unsafe goods (including toys, electrical items, cosmetics, fireworks)

    Compressed non-flammable gases without our written consent and in accordance with our specific requirements

    Any item of high value requiring specialist storage (including without limitation jewellery, money, bullion, deeds, bonds, securities, stamps, antiques, fine art or fine wines

    Tyres, asbestos or waste materials including any materials or goods for export deemed to be waste e.g. used electrical equipment (unless tested and certified for re-use), used vehicles or parts thereof.

  • Is it necessary to fill out paperwork in person?

    Yes. The Customer Licence must be completed in person. You are signing to confirm you have understood the Customer Licence, use and terms of storing with us.

  • I have no photo ID can I still store with you?

    Unfortunately not. We require photographic proof of ID to confirm you are who you say you are for security reasons.

  • How old do you have to be to hire a storage room?

    You need to be 18 years of age to rent a storage space.

  • How do I submit a Subject Access Request (SAR)?

    Please contact us via info@silverboxselfstorage.co.uk and request a Subject Access Request form to complete. Upon receipt of the completed form we will get back to you within the required 30 days.

  • How do I obtain a copy of my customer storage licence?

    Please contact us on 020 8964 7575 and we will arrange for a copy of your signed licence to be sent to you.

  • Do my items have to be stored in boxes?

    No. The items just need to be stored securely.

  • Do I have to clean my room out?

    Yes. We ask that you leave your room in the same condition as you were given it. Clean and clear of any items, and with any damages repaired.

  • Can Silver Box Self Storage get rid of the storage items I don’t want?

    No. This is not a service we offer. If waste is left on site, you will be charged for its removal.

  • Can I use the store room as a workshop?

    You cannot use any machinery or perform any kind of mechanical work in the store rooms.

  • Can I use my store room as a gym?

    We do not allow our store rooms to be used as gyms.

  • Can I use my own boxes?

    Yes. Once you have moved in to one of our rooms, you can use anything you like to store your items within your room, provided it is stored securely.

  • Can I use electric appliances in my room?

    None of the store rooms have power sockets in the room(s) items such as heaters, kettles and loud equipment are prohibited from use.

  • Can I use a storage room to sleep in?

    No. We don't permit the use of storage rooms for anything other than storing items. Sleeping or attempting to live from our storage rooms is strictly prohibited and in breach of our terms and conditions of use.

  • Can I store food?

    Only if it is in sealed tins and with prior agreement of the Estate Manager.

  • Can I store a fridge or freezer in my store room? No, there are no power points in any of the store rooms.

  • Can I provide my notice to move out via email?

    Yes. Just confirm your full name, email address used on the account (if not emailing from this same email) and room number and we will accept this as confirmation of your notice to move out.

  • Can I leave my vehicle in the car park overnight?

    No. For security reasons access to our facilities is very limited and only permitted to customers who are loading and unloading into their storage areas.

  • Can I carry out any kind of work in or run my business from my storage room?

    The storage rooms are ideal for storing and sorting stock as well as archiving but cannot be used to operate machinery, power tools or be open to the public.

  • Can I bring clients / customers to my storage space?

    Yes you may, but under the terms of your Customer Licence you are completely responsible and liable for any persons you bring onsite. They should not be left unattended.

  • Can I allow other people to access my room?

    Yes. You can set up as many or as few people as you require to have access to your room. They need to be named on your account and you need to have given them your key card.

  • Are children allowed in the store?

    Children are allowed in store as long as they are supervised at all times by an adult.

  • Am I allowed to take my pet in with me when I visit my room?

    No pets of any kind are allowed in the storage area or car park. Please keep pets safely in your vehicle at all times. The only exception to this would be guide dogs for the disabled.

  • Term length and Notice

  • Why do I have to pay up front for 4 weeks when I need less than 7 days storage?

    Storage is charged on a 4 weekly basis with any non-used time refunded after 7 days written notice to move out. This forms part of the terms and conditions of the Customer Licence you would sign to store with us.

  • When am I required to give notice for moving out?

    7 days before your chosen move out day.

  • What is the minimum length of stay?

    Minimum length of stay is 7 days. Payment is 4 weekly and in advance.

    Therefore in order to pay for just 1 week required, you would be need to give notice on the day you move in. And the additional 3 weeks you have paid will be refunded on the day you move out.

  • What is the maximum length of stay?

    Our minimum stay is just 7 days, however, storage is ongoing so there is no set move out date or maximum length of stay once you've moved in. Your storage will continue for as long as you need it. With payments taken every 4 weeks. You only need to inform us when you wish to move out by giving us 7 days written notice.

  • What happens if I don’t give notice?

    Your storage rolls over and you will be charged for the next 4 weeks storage when it is due.

  • What do I need to do when I want to move out?

    You can move out at any time during your payment period, you just need to give us 7 days written notice to move out of a storage room.

    This ensures you don't lose any of your security deposit, and any unused rent is refunded back to you. This can be posted, emailed or dropped off at the store.

    You also need to confirm when you have emptied your room.

    Please leave the room in the same condition as when you began renting it and return the key card(s) before leaving the store.

    If you have given us the required written notice but do not return the key card(s) on the day you were due to move out, we will presume you have changed your mind and need to continue your storage and we will continue to charge you for your storage usage.

  • If I have paid up front for long term storage, can I leave early & will I get a refund?

    Yes you can leave early. The amount we will refund you is on a pro-rated basis, so you get refunded for every day after you have moved out. The total of the refund will be based on how much you paid for your storage fees and security deposit when you moved in. T & C of any discounts applied to your billing, and whether or not you have given us notice that you intended to close your account will also affect this.

  • How do I obtain a copy of my customer storage licence?

    Please contact us on 020 8964 7575 and we will arrange for a copy of your signed licence to be sent to you.

  • How do I make a reservation?

    You can reserve a room online or over the phone. Reserving a room is free of charge and quick and simple to do.

    If you change your mind at any time, just give us a call and we'll cancel your reservation or it will automatically expire one week after your scheduled move in date if we don't hear from you. Your reservation expiry date will be printed on your reservation confirmation email to remind you.

    You are not committed if you change your mind on your chosen room size, move in dates, length of stay or if you decide you don't want to use storage any more. Just contact us to amend or cancel your reservation at any time.

  • How do I extend my rental stay?

    Your storage is ongoing, so you don’t need to do anything if you wish to stay longer than you had originally thought. You only need to inform us when you want to move out. We ask for 7 days written notice before you move out to avoid any admin charges.

  • How do I cancel my reservation?

    Just contact the store directly on 020 8964 7575 before your reservation expiry date, which is displayed on your reservation confirmation email and we will cancel your reservation immediately. If you merely wish to change your move in date, store location or room size, just contact the store.

  • Do I need to give you notice when I move out? And if so, how much?

    Yes. To ensure you don’t lose any of your security deposit we require 7 days written notice to move out of a storage room. This can be posted, emailed or dropped off at the store. You also need to confirm when you have emptied your room. Please leave the room in the same condition as when you began renting it and return the key card for your storage room.

  • Do I have to pay a deposit?

    Yes. All customers are required to pay a refundable security deposit before storing. How much is dependent on the size room you choose. The amount is usually the equivalent of one months’ storage fees (inc. VAT) for our storage rooms. The deposit is fully refundable provided there is no damage to the room after you have vacated and no outstanding rent.

  • Can I store for a single day?

    Our minimum storage term is 1 month. You can move out after just a day, but you will still be paying for the minimum of 1 month’s storage. Please inform us when you move in if you wish to move out before the end of the first months’ billing period. We require 7 days’ notice to move out.

  • Will you sell my data onto third parties?

    No. Your data is only stored on our own database and is not sold on to any third parties. For more information on how we use your data see our full Privacy Policy.

  • Will Silverbox Self-Storage help me pack my storage in my room?

    No. This is not a service we provide. It is your responsibility to move your things into your room.

  • Why is the paperwork necessary?

    The Customer License is the legal agreement between you the Licensee and us the Licensor.

  • Why do I need to supply ID?

    For security reasons we need to keep a record of all active customers.

  • Why do I need insurance?

    Just like living in an apartment where usually the building insurance is covered by a third party, you still need to have contents insurance. Self-storage works the same way. Our insurance covers our building; your insurance is to cover your possessions.

  • Why do I have to pay upfront and in advance?

    As we are providing a service, it is fairly normal to ask for payment in advance. This also means that we do not need to run credit checks against you.

  • Why do I have to pay up front for 4 weeks when I need less than 7 days storage?

    Storage is charged on a 4 weekly basis with any non-used time refunded after 7 days written notice to move out. This forms part of the terms and conditions of the Customer Licence you would sign to store with us.

  • Who has access to my room?

    Only those authorised persons who you have given permission to and have indicated on your account will have access to your room. You can give someone access to your room, without having access to your account management. You are responsible for giving them your key card.

  • When will I get my refund?

    The speed at which we will process your refund will depend on your last payment date and payment method. Dependent on your payment method, if a recent payment has been made, we will need this payment to have cleared before a refund can be processed.

    If we owe you money when you move out, your refund will be issued to you within 14 days of you moving out. Should there be any outstanding charges on your account of concerns in how the room was left by you at move out, then the amount refunded could be amended to collect these additional charges.

  • When is my next invoice due and how do I find this out?

    Contact us on 020 8964 7575 and we will be able to confirm this information for you.